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Terms & Conditions

Pulse Roadside Services

Effective Date: March 2025

By accessing this website or using Pulse Roadside Services, you agree to the following Terms & Conditions. If you do not agree, please do not use our services or website.

Governing Law

These Terms & Conditions are governed by the laws of the State of Texas.

Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our website or services constitutes acceptance of the updated terms.

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Jump Starts & Battery SupportFlat Tire AssistanceFuel DeliveryLockout AssistanceEmergency Roadside Support
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Hurst, TXBedford, TXEuless, TXIrving, TXGrand Prairie, TXArlington, TXView All Areas
Contact
1-877-47-PULSEPulseroadsideservices@gmail.com4621 S. Cooper St. #233 Arlington, TX 76017
Open Sun–Fri, 6 AM–11 PM (Closed Saturdays)
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Services Provided

Pulse Roadside Services provides professional roadside assistance services throughout the Arlington–Mid-Cities corridor — Hurst, Bedford, Euless, Irving, Grand Prairie, and Arlington, TX. Our services include, but are not limited to:

Core Roadside Assistance Services:

  • Jump Starts & Battery Services: Professional jump starting using proper equipment and procedures, battery testing and diagnostic checks, assessment of charging system function, recommendations for battery replacement when needed
  • Flat Tire Assistance: Flat tire changes using your spare tire, tire inspection to determine cause of flat, assessment of spare tire condition and proper inflation, guidance on temporary vs permanent repair needs, recommendations for tire replacement when necessary
  • Vehicle Lockout Service: Non-destructive entry using professional lockout tools, service for cars, trucks, SUVs (methods vary by vehicle type and lock mechanism), assistance with modern electronic key systems when possible
  • Emergency Fuel Delivery: Delivery of sufficient fuel to reach the nearest gas station, service for gasoline vehicles (diesel delivery availability varies), guidance on preventing future fuel-related emergencies
  • Emergency Roadside Support: Assessment of vehicle problems beyond standard categories, basic diagnostic information about dashboard warnings, fluid leaks, overheating, strange noises, and other mechanical issues, honest guidance about roadside repairability vs need for professional mechanic, coordination with towing services when vehicle cannot be safely driven
  • Light Mechanical Assistance: Minor roadside repairs when possible (varies by situation, technician capability, and available tools), replacement of simple components when appropriate and parts are available, temporary fixes to enable safe driving to a repair facility

Service Availability and Limitations:

Service availability, response times, and our ability to resolve your roadside emergency may vary based on numerous factors including:

  • Geographic Location: While we serve the Arlington–Mid-Cities corridor (Hurst, Bedford, Euless, Irving, Grand Prairie, and Arlington), response times vary based on distance from our Arlington base and traffic conditions
  • Weather Conditions: Severe weather (thunderstorms, ice, flooding) may delay response or make some locations temporarily inaccessible
  • Traffic Conditions: Rush hour traffic, highway congestion, event traffic, and road closures affect response times
  • Time of Day: Service availability is limited to our posted business hours (Sunday through Friday, 6 AM to 11 PM; closed Saturdays). Calls near the beginning or end of our service hours may experience slightly longer response times based on technician availability and positioning
  • Technician Availability: During high-demand periods (severe weather, major events, holiday travel), wait times may increase
  • Vehicle Type and Condition: Some vehicles (exotic cars, heavy trucks, modified vehicles, electric vehicles with specialized needs) may require special equipment or expertise beyond our standard capabilities
  • Problem Complexity: Some mechanical issues cannot be resolved roadside and require professional shop repair
  • Safety Considerations: In unsafe locations or conditions, we may need to coordinate alternative approaches or towing rather than roadside service

We strive to provide prompt, professional service to all customers, but we cannot guarantee specific response times or guarantee that all vehicle problems can be fixed roadside. Some situations require towing to a repair facility or specialized mechanic.

No Guarantee of Results

While we strive to resolve roadside issues efficiently, we do not guarantee that all vehicle problems can be fixed roadside. Some situations may require towing or additional services.

User Responsibilities

By requesting roadside assistance from Pulse Roadside Services, you agree to fulfill certain responsibilities that enable us to provide safe, efficient service:

Accurate Information:

  • Location Information: Provide accurate, specific location details including street address, cross streets, landmarks, highway mile markers, direction of travel, or GPS coordinates. Update us immediately if you move to a different location after requesting service
  • Vehicle Information: Accurately describe your vehicle's make, model, year, and color to help our technician identify your vehicle at the service location
  • Problem Description: Describe your roadside emergency accurately and completely, including any relevant symptoms, warning lights, or circumstances that may affect service
  • Contact Information: Provide working phone number and ensure you're available to receive calls or texts about service status, arrival time, or any questions
  • Special Circumstances: Inform us of any safety concerns (children in vehicle, medical conditions, unsafe location, aggressive individuals nearby), accessibility issues (gated community codes, parking garage access), or other relevant factors

Vehicle Accessibility and Safety:

  • Safe Access: Ensure your vehicle is positioned in a safe, accessible location where our technician can work. If on a highway, pull as far onto the shoulder as safely possible
  • Ownership or Authorization: Only request service for vehicles you own or have explicit authorization to service. Be prepared to show vehicle registration, proof of ownership, or authorization documentation if requested
  • Remove Obstacles: Clear the area around your vehicle of obstacles that would prevent service (snow, debris, personal items blocking access to battery, spare tire, or other components)
  • Secure Pets: Secure or remove pets from the vehicle before technician arrival to ensure everyone's safety
  • Safety Hazards: Inform us immediately of any safety hazards (fuel leaks, smoke, fire, vehicle in active traffic lane, unstable positioning) so we can coordinate appropriate response

Cooperation During Service:

  • Follow Instructions: Follow technician safety instructions and service guidance during the call
  • Provide Access: Provide access to locked compartments (trunk for spare tire access, hood for battery access) as needed for service
  • Remain Available: Remain near your vehicle or provide specific instructions about your location so the technician can reach you upon arrival
  • Respectful Communication: Communicate respectfully with dispatch staff and field technicians. Verbal abuse, threats, or harassment will not be tolerated and may result in service cancellation
  • Safety Compliance: Comply with safety protocols (remain in vehicle on highways until technician arrival, exit vehicle in parking lots when directed, stay clear of work area while technician is working)

Payment Obligations:

  • Payment Readiness: Have payment method ready (credit/debit card, cash as accepted) at time of service unless alternative arrangements were made in advance
  • Price Acknowledgment: Acknowledge and agree to stated service price before technician performs work (prices communicated via phone when you call or upon technician arrival for situations requiring on-site assessment)
  • Authorized Charges: Authorize any additional charges for parts, extended service time, or complications discovered during service before those charges are incurred
  • Timely Payment: Complete payment at time of service completion unless credit arrangements have been specifically authorized in advance

Cancellations:

  • Timely Cancellation: If you resolve your problem, no longer need service, or need to cancel for any reason, notify us immediately to cancel the dispatch and avoid cancellation fees
  • Cancellation Fees: Cancellations after technician has been dispatched may incur fees if cancellation occurs after technician is en route or upon arrival (fees reflect technician's time and travel costs already incurred)
  • No-Show Fees: Failure to be at the specified location when technician arrives, or failure to respond to technician contact attempts, may result in no-show fees

Consequences of Non-Compliance:

Pulse Roadside Services is not responsible for delays, service limitations, or inability to complete service caused by:

  • Inaccurate location or vehicle information requiring extra search time or multiple location checks
  • Unsafe conditions preventing technician from safely performing service
  • Inaccessible vehicles (locked gates without provided codes, secured parking without access arrangements, vehicles blocked by other vehicles or obstacles)
  • Lack of ownership or authorization documentation when vehicle ownership is questioned
  • Customer unavailability or failure to respond to communication attempts
  • Customer refusal to follow safety protocols or technician instructions
  • Payment issues or disputes at time of service

We reserve the right to refuse or discontinue service to customers who provide false information, create unsafe conditions, engage in abusive behavior, fail to fulfill payment obligations, or violate these terms. Repeat violations may result in permanent service denial.

Pricing and Payment

  • Pricing is based on service type, location, time, and complexity
  • Prices will be communicated prior to or at the time of service when possible
  • Payment is due at the time of service unless otherwise agreed
  • Additional charges may apply for after-hours, specialty vehicles, or complex service conditions

Limitation of Liability

To the fullest extent permitted by law:

  • Pulse Roadside Services is not liable for indirect, incidental, or consequential damages
  • Our liability is limited to the amount paid for the service rendered

We are not responsible for pre-existing vehicle conditions, mechanical failures, or damage unrelated to our service.

Indemnification

You agree to indemnify and hold harmless Pulse Roadside Services from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

Website Use

You agree not to:

  • Use the website for unlawful purposes
  • Attempt to interfere with site security or functionality
  • Submit false or misleading information

All website content is owned by Pulse Roadside Services and may not be copied or used without permission.

Contact Information

For questions regarding these Terms & Conditions, contact:

Pulse Roadside Services

  • Address: 4621 S. Cooper St. #233, Arlington, TX 76017
  • Phone Number: (877) 47-PULSE
  • Email Address: Pulseroadsideservices@gmail.com